Frequently Asked Questions

Everything you need to know about your Pink Palm Puff favorites.

When will my Pink Palm Puff order ship?

Standard orders are processed within 2-3 business days. Once shipped, you will receive a confirmation email with a tracking number to follow your package's journey.

What is your return policy?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our Returns Portal to start your request.

How do I know which size to choose?

Each product page features a detailed size guide. Our items generally fit true to size, but we recommend checking the specific measurements for our oversized hoodies and loungewear.

Do you offer international shipping?

Yes, we ship to most countries worldwide! International shipping rates and delivery times are calculated at checkout based on your specific location.

How should I care for my Pink Palm Puff apparel?

To keep your items looking fresh, we recommend machine washing on a cold, gentle cycle and hanging to dry. Avoid using bleach or ironing directly on printed graphics.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.